FAQ - FREQUENTLY ASKED QUESTIONS
MY ACCOUNT
To be able to start shopping on www.lelongdutage.com you must create an account.
Once your account is created you can order immediately.
In case of difficulty creating your account, please contact us
To change your personal contact information, access your account and update your information.
To change your personal contact information, access your account and update your information.
LE LONG DU TAGE guarantees the confidentiality of the personal information entered.
In accordance with the provisions of Article 40 of Law No. 78-17 of January 6, 1978, you have the right to access and modify the personal data collected about you.
You will find more information in our privacy policy.
ORDERS & ADVICE
If you haven't created your account yet, create your account
You can then place your order as follows:
Directly on lelongdutage.com
From a computer, tablet or smartphone, take advantage of top-notch connectivity to find us online at lelongdutage.com. Discover our selection of products and order at any time of day or night!
By telephone
We are available to assist you in your choices, our services (delivery, payment, etc.) and to help you benefit from our best current offers.
You can contact us on +33 9 72 35 43 74
To track your current orders, log into your account.
If you need more details, please contact us
If after your purchase you wish to cancel the order, change or cancel an item, please contact us.
If the order has not yet been registered, it will then be possible to make the desired changes with the help of our customer service. Otherwise, it is unfortunately too late.
In the product sheet, the "Description" and "Characteristics" tabs provide a lot of information about the product. If you wish to have more detailed information, we would be delighted to be able to accompany you in your choice.
Yes !
LE LONG DU TAGE references all the products of the brands presented on the site www.lelongdutage.com
To do this, please contact us indicating the name of the brand, the name of the product, the material or finish and the desired quantity.
Go to your Shopping Cart, you will find a location called Coupon. Enter the promotional code you received, the discount will apply automatically. In case of malfunction or need assistance please contact us
DELIVERIES & RETURNS
First of all, go to your order follow-up, click on the order concerned, check that it has not already been delivered or presented, and make sure that the place of delivery corresponds to the one you had chosen. .
If the delivery date has passed, contact us
One or more items are missing: first, check the conformity of the order. Go to your order tracking, click on the order concerned and check that the item is registered:
If it is there, contact us.
The item you received does not correspond to the order: we apologize! Don't worry, we'll make the exchange. Please contact our Customer Service who will quickly take care of your request!
For any request relating to a delivered order, go to your customer area to make an online request.
Select the order containing the product you wish to return.
We remind you that your item must be returned to us in its original packaging and in perfect condition for resale.
You can, according to your choice and under certain conditions, be reimbursed, benefit from a credit note or make an exchange. View our Returns Policy
If you are delivered to a country in the European Union, you will not have to pay customs fees.
On the other hand, if you are delivered outside the European Union, you will have to pay customs fees most of the time. However, you will not pay VAT. The VAT will be withdrawn from the amount of your order, which you will be able to see in your basket, after having identified yourself beforehand.
ONLINE PAYMENT
We offer several payment methods to pay for your purchases.
> BANK CARDS
LE LONG DU TAGE accepts the following bank cards:
Visa, Mastercard, Eurocard, Carte Bleue
For a totally secure payment
Your bank details are encrypted by Ingenico Payment Services, which ensures the confidentiality and security of the transaction using the SSL (Secure Socket Layer) protocol.
At no time are your bank details communicated, recorded or stored on www.lelongdutage.com
Learn more about our payment methods.
> PAYPAL
You have a PayPal account:
When ordering: select the payment method PayPal.
You are then redirected to your PayPal account. All you have to do is identify yourself and validate your payment.
You don't have a PayPal account:
Pay by Credit Card: PAYPAL ACCOUNT IS OPTIONAL!
Indeed, you can use PayPal's secure platform to pay for your purchases by credit card without having a PayPal account:
(Visa, MasterCard, CB, Maestro, American Express, Cofinoga or Privilege, Carte Aurore, Dicover, 4 stars,...)
When ordering: select the payment method PayPal.
You are then redirected to your PayPal account. All you have to do is select your preferred payment method.
> BANK WIRE TRANSFER
LE LONG DU TAGE also offers to pay for your purchases by bank transfer.
When selecting this method of payment, you will be given the bank details of LE LONG DU TAGE necessary for the transaction.
Upon receipt of your transfer, an email confirming your order will be sent to you.
Learn more about paying by bank transfer.
LE LONG DU TAGE offers you a wide choice of secure online payment methods. If, however, you wish to pay for your purchases by another means of payment, we invite you to contact us.
Your bank details communicated are not recorded or stored on www.lelongdutage.com
This information is processed and secured by our financial partners according to the payment method selected:
WORLDLINE / INGENICO ePayments world leader in integrated payment solutions
PayPal as a banking institution within the European Union offers you more than 10 years of experience in secure online payments.
As part of a bank transfer, the transaction is managed by your bank and is made from account to account without passing through the site www.lelongdutage.com
Find out more about our online payment methods
You can pay for your purchases in Euro €
If you wish to pay in another currency, please contact us
TECHNICAL HELP
You have encountered difficulties during your visit to our site. For optimal use, we advise you to:
- have the latest versions of your internet browser (if necessary, update it via the publisher's site)
- that your browser is properly configured to accept:
- javascript
- java applets
- cookies
If however the problem persists please contact us at +33 9 72 35 43 74 or by mail at info@lelongdutage.com